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PAYMENT/SHIPPING
Credit Cards
For your convenience, we accept Visa, MasterCard,
Discover and American Express. Please provide us with the name on your card,
billing address, credit card number, and expiration date.
ALL CREDIT DATA IS AUTOMATICALLY ENCRYPTED FOR YOUR PROTECTION!
Prepayment
Personal or company checks are accepted, but will delay your order
14 days due to bank clearance time. For prompt service, please pay
with a Postal Money Order or cashier's check.
NSF Checks
There will be a $25.00 charge for any returned checks.
Refused Shipments
Unless directed to do so by us, any orders refused delivery by the customer
will be charged a 20% restocking fee PLUS freight charges back to C&G.
Shipping
Continental USA:
All orders are shipped via UPS Ground Service,
US Mail or truck freight. Delivery time varies depending on your location.
UPS Next Day, Second Day and 3 Day shipments are available at an additional
fee imposed by the carrier. Rates vary depending on weight and dimensions of boxes.
Alaska & Hawaii:
All orders are shipped via UPS ground or priority mail. Rates vary depending on
weight and dimensions of boxes.
International:
All orders are sent by United States Postal Service-Global Express,
or UPS according to size and weight limitations.
All orders must be prepaid with a Credit Card or Cashier's
Check (payable in U.S. Funds, through a U.S. bank). A handling fee
of $10.00 or 3.5% of the total, whichever is greater, will be applied
to each invoice on all foreign shipments for customs paperwork and
specialized boxing and packaging requirements.
Damaged Shipments
Inspect your order upon arrival!
Advise carrier of damaged package.
Call us within 24 hours of receipt to advise you received a damaged package.
Keep original box and all packaging materials.
We insure everything we ship, except First Class Mail.
Call us if you encounter any issues with the carrier!
Shortages
All orders are physically double checked and then electronically scanned when placed
into the box to avoid errors.
Inspect your order upon arrival!
Be sure to check the invoice and make sure the item(s)
were actually shipped.
Please double check all small bags, boxes and packing materials for the missing item(s) before
calling.
Be sure to keep the box and entire contents in the condition
you received them.
If you are missing a part, please have your order number available when calling.
Back Orders
When placing your order, please advise if you would like us to back
order parts that are out of stock, or if you would like to cancel
them. Generally, we only back order parts that are expected to
arrive within 30 days and are over $25.00. Shipping charges will
apply to all back orders. If you no longer need a back ordered part,
please call and cancel to avoid unnecessary shipping charges.
Core Charges
A Core charge will apply if you do not send in your rebuildable
core prior to placing your order or if it is not identical to the part
purchased.
The Core charge will be returned upon receipt and
inspection of the old part. All cores must be suitable for
reconditioning.
Cores requiring extra repair will result in extra charges.
Some parts are sold on an exchange only basis.
Sales Tax
California residents are required to add the appropriate sales tax to
their orders. Current rate is 7.75%.
Liability
C&G Early Ford Parts will not be held liable for property damage,
personal injury, consequential damages, transportation, installation
adjustment, or any other expenses that may arise from such parts.
Our warranty shall be limited to replacement or repair of such
defective parts within 30 days of invoice. A copy of the invoice
must be provided. This warranty is made in lieu of any and all
warranties expressed or implied, including the warranties of
merchantability or fitness.
Returns
Inspect your order upon arrival!
No returns will be accepted after 30 days without 20% restock fee!
Absolutely no returns accepted for any reason after six months.
No returns on electrical parts, special order parts, or printed matter.
All returns must have prior authorization. Please call 760-740-2400 for a RMA number.
All returns must be in original condition and packaging.
We will not accept returns for parts that have been installed, painted or altered in any way.
All returned parts will be inspected by our technicians or in some cases by the supplier's technicians (their rules) prior to issuing a credit.
Please have your order number ready and advise if you would like to exchange the part or receive a refund. If you elect to have an exchange part sent, we will charge you for the part and shipping, and then refund you when we receive your return. Returns must be accompanied by a copy of your invoice along with the Return Authorization number.
We are always ready and willing to provide the customer service needed to help you with your order.
Now let us explain why all the rules…
Once your order is filled our system automatically begins a reorder and restock process.
This process includes many behind the scenes activities in our house and at the supplier's house.
Our data shows us that this process takes about 30 days to complete. In the meantime if you encounter an issue with your parts and notify us within 30 days (the sooner the better!) this allows us time to avoid our supplier's restock fees.
Electrical returns data shows that the number one issue is customer abuse.
Special order parts are hard to find parts that the supplier will not take back.
Printed matter has been photocopied and the original returned to us many times.
After 30 days from invoice date unfortunately we have to charge the restocking fee of 20%, the same one we get charged from our suppliers.
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ORDERING INFORMATION & POLICIES
Ordering
Place your order by 1:00 p.m. Pacific Time for same-day shipping
of all in stock items.
In order to avoid errors,
please be specific when ordering parts by including part numbers,
year, model, body style, number of cylinders and any special modifications made.
Phone Orders
Toll Free Order Line: (800) 266-0470. We accept phone orders
Monday-Saturday. When placing your order, please provide your
customer number, the year and model of your vehicle and the part number.
Do you have technical questions?
Please call (760) 871-0445 for free customer technical support.
FAX Orders
Please fill out our order form located in the back of the catalog.
Simply use our Toll Free Fax Line: (888) 836-7353 and fax it over.
No Form? Write the part numbers and quantities needed along with
your name, daytime telephone number, fax number and email address if you have one
and fax it over.
Online Orders
Shop online from our secure website, 24/7 at www.cgfordparts.com.
We will email you a confirmation when your order is processed.
Mail Orders
Please fill out our order form completely, located in the back of our
catalog. In an effort to serve you better, please include a daytime
phone number and an email address if you have one.
Walk-in Orders
We invite you to drop by and visit our showroom whenever you are
in the beautiful San Diego area. We can fill your order while you wait!
Customer Number
Please provide your customer number on all orders. If you do
not have a customer number yet, what are you waiting for?
Come enjoy spectacular service and selection!
Place your first order with us! (It really is painless)
Customer Service
Please call (760) 740-2400 or email us at info@cgfordparts.com for
any questions regarding availability of parts not listed in our
catalog, to check on an order, or any other order related questions we can answer
for you.
Technical Support
For our valued customers we have free dedicated tech support.
Not a customer? What are you waiting for?
Come enjoy our fantastic customer service and tech support, place an order today!
Please call (760) 871-0445 or email us at info@cgfordparts.com
We will do our best to get an answer for any tech questions
regarding Ford parts and their applications.
Price Changes
Because of fluctuations in manufacturing and supplier costs,
prices are subject to change without notice.
We don't like it any more than you do; unfortunately, it is a part of life.
Therefore, if there have been price increases, we will do our best to notify you.
For our fax and mail in orders, we will give you a call or send you a note.
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